Missing SharePoint 2010 Help Collections
Recently a SharePoint farm I am working with was only showing a specific Help item. It was the most recent third-party tool and nothing else.
Within each Site Collection is a Help Settings link. This determines what Help Collections you can show to a user and typically contain at least the SharePoint 2010 help, but this was missing.
Stumbling through little or nothing, I found that the actual help items are stored in "C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\HCCab\[language id], which in the English language pack is 1033. There were plenty of files here, but not seemed to be installed.
Using SharePoint Management Shell you can find out what Help Collections are installed. Get-SPHelpCollection is detailed on this TechNet article.
To fix this, the Help Collections simply needed to be installed using Install-SPHelpCollection, detailed in this TechNet article.
So I simply ran Install-SPHelpCollection -LiteralPath ‘C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\HCCab\1033\MS.Wss.HC.Cab’ went to the Site Collection Settings > Help Settings and checked "SharePoint Server 2010".
Seems like an easy fix, and it was, but the reason I'm writing this post is it took me way to long to find a solution. So everyone else "Missing SharePoint 2010 Help Collections", I hope this helps.
Within each Site Collection is a Help Settings link. This determines what Help Collections you can show to a user and typically contain at least the SharePoint 2010 help, but this was missing.
Stumbling through little or nothing, I found that the actual help items are stored in "C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\HCCab\[language id], which in the English language pack is 1033. There were plenty of files here, but not seemed to be installed.
Using SharePoint Management Shell you can find out what Help Collections are installed. Get-SPHelpCollection is detailed on this TechNet article.
To fix this, the Help Collections simply needed to be installed using Install-SPHelpCollection, detailed in this TechNet article.
So I simply ran Install-SPHelpCollection -LiteralPath ‘C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\HCCab\1033\MS.Wss.HC.Cab’ went to the Site Collection Settings > Help Settings and checked "SharePoint Server 2010".
Seems like an easy fix, and it was, but the reason I'm writing this post is it took me way to long to find a solution. So everyone else "Missing SharePoint 2010 Help Collections", I hope this helps.
